I turn linguistic research results into actionable insights for companies, to drive both business value and improve user experience. See below for a sampling of projects, and feel free to email me for my conversational UX research and design portfolio.
Lead conversational AI engineer for a major international airline, building LLM agents to automate the entire travel journey, in English and Spanish.
Lead conversation designer for ecommerce and retail platforms, building automations for WISMO, FAQs and customer service.
Lead author on an in-progress patent disclosure for a predictive model for virtual agent-based displays of emotion.
Conversation and interaction design for automated order taking technology (via Watson Orders, formerly McDTechLabs).
Researcher and designer for Watson Assistant at IBM. Implemented 82% of design recommendations to improve Watson’s interactional capabilities and developer’s user experience.
Phonetic data validation for automatic speech recognition in Spanish and English for Sound Hound AI.
